magicJack phone device: an initial review from a Canadian point of view
2009 update: I did NOT renew my magicJack after the first year of service because the call quality was inconsistent, they never officially offered Canadian numbers, and I simply didn’t use it much. I ended up using Skype and other VoIP options such as voip.ms.
2010 update: Looks like magicJack now offers some Canadian area codes, although I don’t use it anymore and thus cannot comment.
Got an existing landline (or a cell phone with free incoming calls) and want to make free calls within Canada and the US? Check out GrandCentral or Jajah.
Don’t have a landline, travel lots, can’t give up the plain old telephone, or work frequently around the city on a computer, and still want to make (unlimited) calls to Canada and the US? Consider purchasing a magicJack.
2009 update: I did NOT renew my magicJack after the first year of service because the call quality was inconsistent, they never officially offered Canadian numbers, and I simply didn’t use it much. I ended up using Skype and other VoIP options such as voip.ms.
No, the magicJack isn’t free, and it gives you an American number. But from my limited experience so far, it is legitimate, and Canadians have reason to look into it. It’s been getting some major coverage in the US, but almost nothing in Canada, so I will chronicle what I did from the purchase and installation to the actual usage so far.
Note that I haven’t used the magicJack enough in order to comment on its continual reliability, although initial experiences have been good.
If you’re only interested in the usage and features, skip to the bottom of the post.
What is the magicJack?
The magicJack is a bit weird. It is a device with a USB end that plugs into your computer and a phone jack on the other end where you can plug in a telephone. In other words, it’s as if your phone service provider runs your calls through the Internet, through your computer, to your normal telephone. It’s not quite Skype, it’s not quite Jajah, and it’s not quite GrandCentral. And it intrigued me enough to try it out.
The purchase
The magicJack website has an awful telemarketing feel to it. But that sort of works, because it shows you videos of the major media coverage it has been getting in the US. Unfortunately, you cannot get the magicJack shipped to Canada from that site.
I found the Canadian magicJack site. This was at the end of December 2007 and the price was $59.99 + tax (it’s cheaper now, so you should probably purchase it there), so I found it for sale on eBay and paid $51 CAD after shipping and the exchange rate. This is supposed to include one year of unlimited calls in Canada and the US, and subsequent years are $20 US.
After about two weeks, it arrived:
Installation problems
I have a computer running Windows XP (magicJack also supports the Mac). I plugged in the magicJack, which is about 2/5 the size of a deck of cards, to a USB port. The computer did the usual things that happen after a new USB device is plugged in:
After about a minute, there was a magicJack shortcut on my desktop and the magicJack software starting running automatically:
I noticed that it had installed two virtual drives:
Unfortunately, it gave me this error about how the magicJack wasn’t found:
Of course, the device was lighted up and things were busy installing themselves, so I didn’t think there really was a problem. I clicked OK. I got to a registration screen and thought all was well. After filling it in, though, I got another error saying “Failed to contact your service provider. Make sure you have working connection to the internet.” The magicJack main interface then loaded, but I couldn’t make a call, and it was telling me there were proxy problems or something.
So off I went to the magicJack site, looking for a fix. They have this magicFix diagnostic that said nothing was wrong. There’s a Windows Vista download, but I figured I have XP so that won’t help. Anyway, some Googling got me to this magicJack hacks website, which pointed me to the unofficial magicJack forum. All I can say is thank goodness for users helping users, because the forum pointed me to an upgrade file that turned out to be the same Windows Vista download from the magicJack website that I had brushed off.
Everything working!
So 45 minutes after unpacking the magicJack, I’d found the solution! If only the software had a built-in check for upgrades mechanism. Anyway, the updated, “4.0 beta” interface works nicely and looks like this:
A nice registration page popped up and I successfully created an account, picking a number in Florida so that my uncle there can call me by making a local call
Usage and features
So with the magicJack device plugged into the computer, the magicJack software running automatically (it loads when you plug the magicJack into your computer and closes when you unplug the magicJack), and a normal telephone plugged into the magicJack device (instead of the wall), I have a new Florida number and phone calls work!
The magicJack software interface is quite intuitive. I can pick up the phone and dial as normal, or use the buttons on the screen.
I was able to make a call right away using the normal phone attached to the magicJack, and the caller ID on the other end showed my new Florida number that is attached to my magicJack. I made a 33 minute call, and the quality was clear on my cable Internet connection (which isn’t fast by cable standards but is still broadband) except for some choppiness when I was downloading a file (since the call uses the Internet connection). It sounded like the quality on a regular landline.
A cool thing about being able to plug in a normal phone is that I can use an existing cordless phone. I can walk around, making and receiving calls, instead of having to initiate them through the computer.
magicJack also enables you to use a computer headset, so you have the option if you are sitting in a public place and it’s too bulky to carry a normal phone around.
I tested out incoming calls to my new magicJack Florida number and they work fine. When there’s an incoming call, a dialog pops up on the screen to say that a call is coming, and the normal phone plugged into it also rings.
Call forwarding is another option, which can be configured through the online management page. When I’d set it up, calls to my magicJack Florida number were successfully sent to my British Columbia pager number.
You can configure voice mail by calling your own number, then pressing *. The options are similar to what I have at work (in fact, I think it uses the same system) — for example, you can record unavailable, busy, and temporary messages.
You should also be able to carry the small magicJack device around to plug it into other computers, thus taking your magicJack number around wherever you are. Thus, it is a portable and versatile phone device.
magicJack verdict
The magicJack definitely works for me so far. I had high hopes for the intuitive “plug and play” install, but I had to hunt around to find out that I had to upgrade. Once I did the proper upgrade, all is well! It is really nice to be able to plug a normal phone into the magicJack, even if it has to be attached to the computer. The magicJack is a unique concept that I hadn’t seen yet.
Is the magicJack worth the $50 initial purchase for a year plus $20 for subsequent years? This will depend on your potential usage frequency, the quality of your Internet connection (I tested it on an average home cable connection and it’s fine; dial-up might work but probably isn’t recommended), and also whether the magicJack can be consistently reliable. As I stated in the introduction, I haven’t used it much, so I cannot comment on the reliability of whatever network it uses.
For a Canadian, I can think of several use cases for the magicJack:
- You have a cell phone and a computer with Internet access but not a landline. You can probably save a lot of cell phone minutes by using the magicJack when you’re at home or out where there’s Internet access. Note that there is no 911 access since you can only get a US number.
- You need to make long distance calls within Canada and the US. Remember, there’s an initial purchase price and subsequent yearly cost, but you can make unlimited calls within Canada and the US and receive unlimited calls from anywhere. If you have friends or relatives that you frequently talk to, the magicJack definitely pays itself off.
- You know someone in the US who calls you often. Since you can get a number for many parts of the US, you can potentially get the same area code as your friend or relative. Then, they can call your US number (which is local for them) and you can either forward that to your home or cell number or have it ring your magicJack that is attached to your computer.
- You travel quite a bit and there’s Internet access where you will be. No matter where you are, as long as you have an Internet connection, you can make unlimited calls to Canada and the US. Therefore, if you spend a month in England, you can call home as much as you want without incurring any additional costs beyond whatever it takes for you to get Internet access.
- You have family members who always yak on the phone and could use a second phone line.
Be sure to do your own research on the unofficial magicJack user forum, the magicJack site, and the magicJack creator’s blog.
The magicJack has the potential to be a great product and if and when it provides Canadian numbers, it could really catch on in Canada.
February 18, 2008 update: the magicJack now offers international calls at rates comparable to Skype’s long distance rates
November 24, 2008: Due to the number of comments on this post, all discussion about the magicJack has been moved to the forum
2009 update: I did NOT renew my magicJack after the first year of service because the call quality was inconsistent, they never officially offered Canadian numbers, and I simply didn’t use it much. I ended up using Skype and other VoIP options such as voip.ms.
2010 update: Looks like magicJack now offers some Canadian area codes, although I don’t use it anymore and thus cannot comment.
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