Premium Messages and Content Subscription Charges | Koodo Mobile | Forum
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6:55 am
I am so glad I found this forum!!! My daughters Koodo bill is driving me crazy! This is the third month with "Premium Message" charges and my daughter has no idea how they are happening. I already spoke with customer service last month and was told same thing - just text STOP and they will. She did that and we still have more charges and now we also have $20 in Content subscription charges!!! Her $25/mos bill is now $70/mos and has been over $130! I want to know how we cancel her contract and get away from this SCAM of a company. I have been in sales and used cell phones for 16 years and never had these issues.
9:14 am
Jenny, I'm happy to help you out. I work for Koodo. We do get a few people like you where these unscrupulous companies (and they have nothing to do with Koodo) despite of customers replying 'STOP' don't follow the ask. If you could send your daughter's account number to [email protected], I will do my best to help.
1:41 pm
Jenny, heres how it happened to me..
I tried installing the facebook app. named something like 'see whos looking at your fb profile', and although i entered my cell# and didn't finish installing the app. i started getting spam txt @$5/txt (from a 11011 # and was billed as 'premium text') whether i opened them or not. Koodo has taken the charges off my bill and ga...ve me the Canadian fraud commissions(not the exact name) tele.# it is 1-888-495-8501 begin_of_the_skype_highlighting 1-888-495-8501 end_of_the_skype_highlighting. Apparently this hotline has been receiving a lot of phone calls regarding facebook app's now, and said the fraudsters try to hide the scroll bars that allow webpages to get to the fine print regarding the charges.
1:49 pm
txt reply to the premium msg "STOP" and they'll stop. it all seems kind of fishy to me. especially when the Koodo rep. didn't tell me that, and the fraud line person did.
1:19 pm
This is aweful. I'm having the same problem. Just replied with "STOP". Hope it will stop.
My spam is from this company. Please stop this nonsense.
WHOIS information for zemgo.com :
[Querying whois.verisign-grs.com]
[whois.verisign-grs.com]
Whois Server Version 2.0
Domain names in the .com and .net domains can now be registered
with many different competing registrars. Go to http://www.internic.net
for detailed information.
Domain Name: ZEMGO.COM
Registrar: WILD WEST DOMAINS, INC.
Whois Server: whois.wildwestdomains.com
Referral URL: http://www.wildwestdomains.com
Name Server: NS1.MANAGEDOMAIN.NL
Name Server: NS2.MANAGEDOMAIN.NL
Status: clientDeleteProhibited
Status: clientRenewProhibited
Status: clientTransferProhibited
Status: clientUpdateProhibited
Updated Date: 30-jan-2010
Creation Date: 29-jan-2007
Expiration Date: 29-jan-2011
<<
11:40 am
I had the same problem with my son's phone. Over the course of one week he racked up $58 in "Information Services". He said that he hadn't signed up for anything nor received anything. I talked with a Koodo rep and he gave me all of the numbers to text a stop message to. I then started looking on the web and found out that all 5 numbers were a scam.
I called Koodo back to ask how I can dispute these charges. The rep was extremely helpful. He put me on hold for a few minutes and returned to say that my bill would be credited for all of these charges.
I am very happy with my Koodo experience so far!
11:17 am
Same thing has happened over the past few months with my daughter’s Koodo phone that I’m paying for. Koodo and Telus customer service is NON-EXISTENT. I tried texting to 63232 and got a message that we are not a customer but I’ve been billed a few months for their ‘service’. I called the toll free number and got a recording that they have changed their name to motime from dadamusic. I did get a hold of someone who cancelled the service and gave me a confirmation number and requested them to block any further contact as well……although this is not a Koodo issue, I really think it makes for very poor service on their part to allow their customers to be open to fraud especially when are have been made aware of the situation.
8:32 pm
I just found this out today that they charge for content subscriptions. I did one early last month through my phone but had I known that they were gonna charge for it, then I wouldn't have done it. 
4:16 pm
I called Koodo and said i have been charged for a subscription that was auto downloading and was charged each time 5$ and I complained that I never signed up. The person at customer service at koodo told me they did not know who it was and could not remove it from my bill. I asked why it was ok if they do not know who is billing them to bill me then why is it allowed? Personally if it was me having to bill someone else Id wanna know why. They would not remove it for me. I was not pleased at All they told me to put a block on my phone and that was it.
7:47 pm
i got problem with my son's ph too... he said he didnt put his ph number anywhere or sign up for anything... as i was on the ph with the koodo person. they free me off ph charge for the month, but 'softly' threatened if this is happened again they wont do it and i said i'll just have to pay off the tab and switch provider. i use sasktel and i never have this problem, unlike when i was using kodoo and the random text i would receive. agree, i think its poor customer service that they allow this, the only way i could see this happening because they may get share of the profit ;) otherwise, if i own a company i think i'll do anything in my power to prevent this kind of despicable fraud to happen to my valuable customer.
7:50 pm
hmm, as i said, it was a 'soft' threat if this is happening again next month they wont waive the charges. but if this is happening again i guess kodoo will just have to lose another customer ^^ Bernard said:
Jenny, I'm happy to help you out. I work for Koodo. We do get a few people like you where these unscrupulous companies (and they have nothing to do with Koodo) despite of customers replying 'STOP' don't follow the ask. If you could send your daughter's account number to [email protected], I will do my best to help.
