KOODO SUCKS | Page 8 | Koodo Mobile | Forum

This is hilarious everyone bitching about koodo when ALL your problems are simple to fix. You have three count em three ways to check your bill but you decide not to use any of em. Instead you guess and then blame koodo for the billing errors. Go online and check it takes 10 seconds.Eeryone saying public and wind are better are also in denial. I've heard horror stories of being lied to then getting stuck with 200 handsets that even unlocked are not compatible with any other carrier. Enjoy unlimited data while roaming in ur own basement. Koodos not perfect but it has won every award including consumer report due to its customer service. I've dealt with them numerous times and do not believe the stories because most of the claims are exaggerated at best.

unhappy with Telus said:
I have had a similiar probelm with Telus. I was being charged for calls that I never made nor was the phone number active. Complained and was told I was rude asked to talk with manager and was on the phone with him for long time was told phone number didn't exsit but was not given any refund -- pay as you go and monthly bill totaled $600 should have been $20 maybe $30 -- told them to shut of answereing system which they supposedly did but checked later and answering system was turned back on==Again big bill for calls not made by me-- called rep again was honest sand said that they didn't understand what was going on asked why my answering system was turned back on didn't know why had everything shut off and could only make or receive calls. Now all of a sudden I was getting phone calls from the same area but using a phone number I new. Was told that I was wrong and that the calls were being charged properly -- don't know how I could be charged for phone calls when my phone was shut off or that they person calling was in a totally different area. Cancelled with Telus. Think it cost me about $100.00 to be told I was wrong and nothing would be done. Now lokking for a new cheap phone as I only make calls or anser calls.

JustMii said:

I've been with Koodo for about 3 and a half years now. Never had problems until this past year. Got a new phone last December. All was fine for awhile. Until this past summer, when I was suddently getting random data usage charges. I fought them, since I do.not.use.my.phone.for.data. Charge reversed once. And then showed up again a month or two later. Representatives tried telling me that I *must* be doing something to incur these charges. Funnily enough, I received a picture text (included in my plan) at the EXACT same time I received the data charge, and the file sizes were pretty much identical. They worked out a little "deal" with me after that happened (so little, it's laughable, but since I haven't had a mistaken data charge since I guess it's not bad).

Now for the past few months I've been having problems sending multi page texts to Bell customers. Complained to Koodo. Koodo tells me it must be on Bell's end. Talk to Bell, they were essentially unhelpful (told me to call a number on a landline, even after I informed them of my lack of landline to do so). Went back to Koodo, and now I'm waiting to see if they can work with Bell to sort it out.

It makes me sad, I love the Canada-wide calling plan, but multi page texts are pretty important to me too. I've informed Koodo if they don't get it sorted out by the New Year, I'm looking elsewhere. And I'm not paying off my Tab (and I shouldn't have to, they've been unable to provide me with satisfactory service that I've paid for).

Sounds like a lot of these complaints are just people being stupid...
Racking up $200 in LD and not paying for 2 months? Of course you're cut off and have to pay reconnection fees...
Thinking you have some Unltd. LD plan when you don't, then bitching about the $750 you get charged and then going and doing the exact same thing next month and racking up $800? LOL
Claiming Koodo sold you a crappy phone? Don't be a moron, you can use any phone you want on Koodo's network once you unlock it, so don't try and pin your bad purchase on them.

Come on people, use your heads... Koodo has been excellent for me and I feel like most of these problems are just idiots making assumptions, not researching their purchase or just having their facts all wrong.
They aren't your babysitter, they are your cell phone service provider. YOU figure out what service you are paying for and how to use it appropriately, or expect to be paying a lot of extra fees.

When you use WIFI and the signal is weak Koodo automatically connects you to the internet and charges you and ofcourse like all descent liars crooks and thieves they don't tell you.
WTF is that all about. If you have Koodo have them block their service from your phone otherwise you may get caught paying $153.47 a month extra. Yep! They suck but then again all cell companies suck. As for customer service that went out with Sears in the 1960's.

Viktor Elias said:

chuckeebaby said:

I had nothing but trouble with KOODO.....texts missed....not sending....not recieving...not sympathetic staff....so i left and went back to BELL.

You know that BELL is Koodo!!! So your going to the same company! Bell employees work for Koodo and Bell!
So your getting the same employees.

No, dude! Koodoo belongs to Telus... geez, don't write just any crap, check the facts out first...

Koodo in my experience isn't QUITE as sh**ty as Fido and Rogers. Best customer service I had was with my PetroCanada phone. Great prices too $15 for unlimited data. Check Seven-11 too!

I'm writing to tell you how to get the collection agency and company off your back if the bill's less than $1000.

Tell them you WON'T pay. You want them to take you to small claims court, because you'd like to counter claim for YOUR money they wasted because of their lies. When I told this to a collection agency, she said: "Are you crazy! They won't sue you for $400". Yeah, because they know they would lose.

Once you tell them you WANT them to sue you, by law they have to stop contacting you and do that. They continued to phone me, so I told them their harrasment is illegal, and this will come up in court too. That I planned to subpoena all their recorded conversations they were making "for my protection". In the end I faxed Fido, cc President of the company. Finally it stopped.

The good thing is that the law's on your side. They know they've been lying. Their lies are all over their websites. They are not allowed to harrass you, continue to have their collection agency call you. As a last resort, you can get a Cease and Desist letter from the web and send it. Come to think of it maybe that's a good place to start!

Good luck, give those scum what they deserve.

These guys are so rude. I called to cancel my mother's phone, the first guy was very nice, but then he sent me over to this other lady who was incredibly rude, she asked me what the name registered to the account was, I said my mother's name, then she asked who I was, so I naturally told her I was my mother's son talking on her behalf, and she says this, in a rude angry tone, "Now because you tried to cancel her account and impersonate her now I need you to go visit a koodo store to cancel your plan, how do I know you aren't some random thief?". That really pissed me off, you could have just said nicely to go visit a kiosk to verify my mother's identification, but instead she blatantly refers to me as a random thief and starts yelling at me in a rude tone, saying "Now because you did this" as if she was punishing me. The guy before her was much nicer, this person was just retarded. I'm sorry you got a shitty desk job, maybe you should have studied more in school eh? Don't get mad at me you were too retarded to get an actual job and now you have to do a stupid telephone line job for minimal pay, it's not my fault so don't get mad at me, jeez she should learn her place.

Side note, WTF the math question required was 9+2 and I typed in 11, but apparently its wrong and I have to redo it

Im with Koodo unfortunately atm. i agree with negative feedback i have read so far. Koodo has the worst of worst customer service ever. Thats saying a hell of a lot too. Considering theres places like zellers and walmart that rape everyone of their dignity. Id rather have no electronic services then be with Koodo. I need to get out of it now, does anyone know if i just stop paying them if they will go through collections or what they will do? I willl never ever reccomend koodo to anyone. This is the worst experience ive ever had. Never been treated so badly before. Also KOODO SUCKS BAD TIME.