Billing Problem with Koodo | Page 2 | Koodo Mobile | Forum
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11:03 am
I have a problem too. My 1st bill will Koodo was $49.08, and had to be paid by January 11th, 2011. I then sent in a money order of the full amount! But my problem is that my it says last payment recieved is $0.00. Now my bill is $111.07? I sent the money prder to the address that was on my bill...Any one know if I can pay my bill at the Koodo store where i bought my cell phone? I can't deal with the money order stuff...I'm being ripped off I think
7:57 pm
If ya thinks thats bad, I paid $200 before xmas then 2 weeks later I'm shut off.
No long distance calls no texts just had it on standby.
Initially I figured Koodo was a gr8 company, now they just SUCK!!!!:frown::frown::frown:
9:22 am
Beware! They say there are not contracts that lock you in but when you cancel the account you'll get charged for the piece of crap phone you have. The 10% tab think is bogus! If you have a basic monthly fee of $20 then you'd be paying for a crappy phone for years. So really there IS a contract unless you want to pay for the phone. It's the same thing as a contract because the other service providers charge you to break a contract based on the cost of the phone and how long you've had it. I had no idea that I'd be charged to close an account so I switched over to a new provider and ported the phone #'s. Now I get a bill for $318 because they're charging the 'Tab' on the bill.
5:32 pm
*~*Missy@Koodo*~* said:
Randa said:I am pleased with Koodo for many reasons but I just received the most bogus bill. When I signed up I asked if I got a long distance plan if that would be what I would pay, and not any extra “usage charges” the woman assured me and I carried on.
I use my cell for work and make alot of calls.. I just received my bill 914.00!!!
I called customer service and explained that I had no idea about that and the lady explained otherwise. I wasn’t expecting a refund because I have called them in the past about other things that were their fault and the rep admitted it was koodo’s fault but she said the don’t give refunds at koodo. ANYWAY.. i was looking for a plan where I could pay down my bill in 3 chunks or even 2 chunks without having a late charge. She told me there was nothing she could do and that I would have to pay it in full. I have to say I am not impressed, to blame it on the company I would say is unfair but the first customer rep I talked to who helped me set up my account. I woudln’t of even bothered with this cell phone company if that was the case.
Wow I am terribly sorry about this 'boogus bill' that you recieved from Koodo Mobile...The rep who informed you that there is nothing that they can do and that you will have to pay your bill in full, was gravly mistaken. We can make payments arrangements with you and our Payment Management Team..I would like to apoloqize one more time that I am terribly sorry that this happeneed to you....
Koodo
5:33 pm
What the hell good is it to finance the Wrong Bill, Can you read, the bill is a mistake And all you offer is to finance it, Pathetic, I will be cancelling my 3 Koodo phones tomorrow
4:47 pm
That is like my situation.
I have been on other carriers, but was happy with Koodo. I have the unlimited, unlimited, unlimited, early evenings and weekends, extra data usage packs, North America plan, etc, etc, etc. About 140 a month. I had some work to do in the US for a couple of months, and went back to Future Shop, where the rep said the US plan would cover me. Well....it did not. $1800. Pay up or get out. So I paid.
In October, I suffered a spinal injury at work and have been off work since then. I have been paying into my bill, but not using the phone.
Regardless of that, I have been cut off, and got home to a $600 bill.
I have tried to go back to basic plan (3 months ago, on self serve)because I am out of work, and don't need all the extra shite. There is no record of my plan change, or my November payment.
I am kind of wondering about these guys. They are just like all the rest, not too far down.
